Privacy Policy

Last updated February 16, 2023

Effective date February 16, 2023

This privacy policy describes the policies of BIKE TRIP (7 La Belle Étoile, Lunay 41360, France, email: contact@trip-a-velo.com, telephone: 0632070119) on the collection, use and disclosure of your information that we collect when you use our website ( https://trip-a-velo.com), called the “ Service“. By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service.

We may change this Privacy Policy at any time without notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days after we post the revised Policy on the Service and your continued access or use of the Service after such period will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you consult this page periodically.

Information We Collect

In compliance with the law of January 6, 1978 relating to data processing, files and freedoms, Trip à Vélo SAS collects personal data in order to process your requests, enable the completion of your travel contracts, offer you Similar offers that may interest you and ensure your request to subscribe to our newsletter.
We will collect and process the following personal information about you:

First and last name
Email address
Landline and/or mobile telephone number
Date of birth or age
Address

How we use your information

We will use the information we collect about you for the following purposes:

Marketing/promotional
Testimonials
Collection of customer reviews
Apply the T&Cs
Support
Administrative information
Manage customer orders
Site protection
Dispute settlement

If we wish to use your information for other purposes, we will ask for your consent and will only use your information after receiving your consent, and then only for the purposes for which we grant your consent, unless we are required to do otherwise by law.

How we share your information

We will not transfer your personal information to third parties without seeking your consent, except in limited circumstances described below:

Advertising service
Statistics service
Data collection and processing

The data collected may be transmitted to our partners and suppliers (hotels, transporters, etc.) as part of the execution of the travel order. Certain information is essential for processing your requests, with a view to proposing a contract, your subscription and the completion of your stay; they are marked with an asterisk.

We require these third parties to use the personal information we transfer to them only for the purposes for which it was transferred and to retain it no longer than necessary to fulfill that purpose.

We may also disclose your personal information in the following circumstances: (1) to comply with applicable law, regulation, court order, or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates the rights of third parties. If the Service or our company is merged or acquired with another company, your information will be one of the assets transferred to the new owner.

Retention of your information

Personal data is kept for the entire duration of our contractual relationship, and for a period of 3 years once the contractual relationship ends. Contractual documents are kept for the period necessary to meet regulatory, legal, accounting and tax obligations.

When you contact us via a contact form or when you have consented to receive commercial information, your personal data is kept for a maximum period of 3 years after your last contact.

Your rights

You have a right of access, rectification, erasure, opposition and limitation of the processing of personal data (art. 38 et seq. of the Law of January 6, 1978 as amended) collected by Trip à Vélo, as well as the right to portability of your data. To exercise these rights or for any questions about the processing of your data in this system, you can contact TRIP A VELO by email at: contact@trip-a-velo.com
If you believe, after contacting us, that your “Computer and Liberties” rights are not respected, you can send a complaint to the CNIL.

Cookie management

To learn more about how we use them and your choices regarding these tracking technologies, please refer to our cookie policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized modification of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and therefore we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links and Use of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policies and other practices of any third parties, including any third party operating a website or service that may be accessible through a link on the Service. We strongly advise you to review the privacy policy of each site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Data Protection Officer

If you have any questions or concerns regarding the processing of your information available to us, you can send an email to our complaints manager at TRIP A VELO, 7 La Belle Étoile, 41360 Lunay, email: contact@trip-a-velo.com. We will address your concerns in accordance with applicable law.